Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the AVYRA Foods website and the purchase of products from us. The website is operated by AVYRA Foods (“AVYRA Foods”, “we”, “us” or “our”), KH. No. 619/21, Chattarpur, New Delhi, Delhi - 110074. We sell premium makhana (fox nuts) and related food products to customers in India.

By visiting the website, creating an account or placing an order, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and any other policy or notice shown on the website (together, the “Agreement”). If you do not agree, please do not use the website or place an order.

Please read them carefully. These Terms are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature. Nothing in these Terms takes away any right you have under the Consumer Protection Act, 2019 or any other law that cannot be limited by contract.

• You must be at least 18 years old and able to enter into a binding contract under Indian law to place an order. If you are younger, you may use the website only with a parent or guardian, who is responsible for the order.
• You can buy as a guest or create an account. Please give accurate, complete and current information and keep it up to date.
• You are responsible for keeping your password confidential and for everything done through your account. Tell us at once if you think your account has been used without your permission.
• We may suspend or close an account, or refuse or cancel an order, if we believe the information is false, the account is being misused, or these Terms have been broken.

You may use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of it. You agree that you will not:

• use the website to commit fraud, place fake or false orders, or make false or misleading enquiries;
• try to gain unauthorised access to the website, our servers, other users’ accounts or any connected system;
• introduce viruses, malware or any other harmful or disruptive code, or interfere with the working of the website;
• use bots, scrapers or other automated tools to collect data from the website, or place orders in bulk to resell, without our written permission;
• copy, reproduce, modify or distribute the website’s content except as these Terms allow;
• post anything unlawful, defamatory, hateful, obscene or that infringes someone else’s rights.

We may change, suspend or withdraw any part of the website at any time without notice, and we are not liable if the website is unavailable for any period. We try to keep it running smoothly but do not promise that it will always be available or free of errors.

We take care to describe our products accurately, including weight, flavour, ingredients, nutrition information, shelf life and storage instructions. Please note:

• Makhana is a natural product. Size, colour and crunch can vary a little from batch to batch, and the images on the website are for illustration; the product you receive may look slightly different from the picture or its packaging may change.
• Please read the label on the pack for ingredients, allergen information, the best-before date and storage instructions before you eat the product. If you have a food allergy or a medical condition, check the label and speak to a doctor if you are unsure.
• Nutrition values and any health-related statements on the website are general information and are not medical advice, nor a promise of any health benefit.
• Our FSSAI licence number is 23326002002147.
• Test reports are published on the Test Reports & Certifications page. Each report shows the results for the batches it names.

• All prices are shown in Indian Rupees (INR) and include applicable taxes, unless the website says otherwise. Delivery charges, if any, are shown at checkout before you pay.
• We may change prices, offers and the range of products at any time. The price that applies is the one shown when you place your order.
• Products are subject to availability. If a product you ordered turns out to be unavailable, we will tell you and refund any amount you paid for it, or offer you a suitable alternative.
• We make every effort to show correct prices, but errors can happen. If a product is listed at a clearly wrong price, we may cancel the order and refund what you paid, even after the order was confirmed.
• Coupon codes and promotional offers are valid for the period and under the conditions stated with them, cannot be exchanged for cash, and cannot be combined unless we say so.

Placing an order

When you place an order you make an offer to buy the products in it. You will get an email confirming that we have received your order; this is not our acceptance. A contract is formed when we confirm that your order has been accepted and is being packed, or when we dispatch it. We may refuse or cancel any order, for example because of stock, a pricing error, an address we cannot deliver to, or suspected fraud.

Payment methods

You can pay online by UPI, debit or credit card, net banking or wallet, through our secure payment gateway, or choose cash on delivery where it is offered. Online payments are processed by the payment gateway and your bank, and are subject to their terms. We do not store your card or banking details.

Cash on delivery

For cash on delivery orders we may ask you to pay a small advance online when you place the order. This advance confirms that the order is genuine; it is adjusted in the final amount, and you pay the rest in cash or by UPI when the parcel is delivered. If a cash on delivery order cannot be delivered, the advance is dealt with as described under Order Cancellation and Returns & Refunds. Cash on delivery may not be available for every PIN code or order value.

Failed payments

If money was deducted but you did not get an order confirmation, please do not pay again. Contact us with your payment reference; amounts deducted for an order that was not created are normally reversed by the bank or payment gateway. If yours is not, contact us with the payment reference and we will help you follow it up.

Order verification

To protect customers and prevent fake requests, we may verify an order or an enquiry before acting on it. For questions about an existing order, we ask for the order number and the PIN code entered when the order was placed, and we reply only when both match the order.

• We deliver to addresses in India only, at PIN codes served by our delivery partners.
• We dispatch orders as quickly as we can. The estimated delivery time depends on your location and is shown at checkout or in your order confirmation. It is an estimate, not a guarantee, and it can be longer during festivals, sales, bad weather or other events outside our control.
• Please give a complete and correct address, PIN code and a working phone number. We are not responsible for delay or non-delivery caused by wrong or incomplete details, or by nobody being available to receive the parcel after the delivery partner’s attempts.
• You will receive tracking details by email or message once your order is shipped.
• Risk in the products passes to you when they are delivered to you. Ownership passes to you when we receive full payment.
• Please check the parcel when it arrives. If the outer packaging is open, torn or tampered with, please do not accept it, or tell the delivery person and contact us right away with photographs.
• Free-delivery offers, minimum order values and delivery charges are shown in your cart and at checkout and may change from time to time.

• You can cancel an order before it is shipped by contacting us as soon as possible with your order number. We will cancel it and refund what you paid.
• Once an order has been shipped, it cannot be cancelled, but you may refuse delivery or ask for a return in line with the section on returns and refunds below.
• We may cancel an order for reasons such as non-availability, a pricing or product-information error, a payment problem, an undeliverable address or suspected fraud or misuse. If we do, any amount you paid will be refunded in full.

Because our products are food items, we cannot accept returns for a change of mind, or for packs that have been opened, used or tampered with. You may ask for a replacement or a refund if:

• the product arrived damaged, crushed, leaking or with a broken seal;
• you received a wrong product or a missing item; or
• the product is expired, or has a quality problem such as spoilage.

How to ask

• Tell us within 48 hours of delivery through the Contact Us page (choose “Orders & Delivery”) or by email at [email protected], with your order number and PIN code.
• Upload clear photos or videos of the product, its batch details and the outer packaging (an unboxing video helps) to Google Drive, and share the link in your message. Please set the link’s access to "Anyone with the link can view" so that we can open it. We may ask for more information, and we may arrange to collect the product.

What we do

• If your request is approved, we will send a replacement or refund the price of the affected product, as you prefer or as we agree with you.
• Refunds are made to the original payment method, usually within a few working days after approval; your bank or card issuer may take longer to show the credit. For cash on delivery orders, refunds are made by bank transfer or UPI to the details you give us.
• Shipping fees are refunded when the problem was our fault.
• Where a refund applies to an order paid partly by a coupon, we refund only the amount you actually paid.

If you believe a product is unsafe, please stop using it and contact us at once.

The website and everything on it, including the AVYRA Foods name, logo, brand, product names, packaging designs, text, graphics, photographs, videos, recipes, layouts and software, belongs to AVYRA Foods or its licensors and is protected by copyright, trademark and other laws.

You may view the website and print or download extracts for your own personal, non-commercial use. You may not copy, reproduce, republish, sell, distribute, modify, create works from or otherwise use any of it for any commercial purpose without our prior written permission. Using our name, logo or marks, including in a way that suggests we endorse you, is not allowed without our written consent.

If you post a review, rating, comment or any other content on the website, you confirm that it is honest, that it is yours or you have the right to share it, and that it does not break the law or anyone’s rights. You give us a free, non-exclusive, worldwide right to use, display, reproduce and adapt that content on our website and marketing. We may remove or edit content that breaks these Terms or that we find inappropriate, and we are not responsible for opinions posted by users.

The website may contain links to, or rely on, services of other companies, such as payment gateways, delivery partners and social media. We do not control them and are not responsible for their content, availability, terms or privacy practices. Using them is at your own risk and under their own terms.

We provide the website and its content “as is” and “as available”. To the extent the law allows, we do not make any promise, express or implied, that the website will be uninterrupted, secure or error-free, or that its content is complete or up to date. Nothing in these Terms excludes any promise that the law says cannot be excluded, including that our products are of the quality and description we have stated.

To the fullest extent permitted by law, AVYRA Foods, its owners, employees and partners will not be liable for any indirect, incidental, special or consequential loss, or any loss of profit, data or opportunity, arising from your use of, or inability to use, the website or our products.

We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, strikes, transport disruption, power or internet failure, epidemics, government action, or the acts of third-party service providers.

Nothing in these Terms limits our liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot be limited by law.

These Terms and any contract between you and us are governed by the laws of India. If you have a problem, please contact us first so we can try to fix it. If we cannot settle it informally, the courts at New Delhi will have exclusive jurisdiction over any dispute, without limiting your right to approach a consumer commission or any other forum that the law gives you.

We may update these Terms from time to time, for example when our services or the law change. The updated Terms apply from the date they are posted on this page, which is shown as the “Last updated” date. Orders you place after that date are covered by the updated Terms. Please review this page regularly. If any part of these Terms is found to be invalid or unenforceable, the rest remains in force, and our failure to enforce a right is not a waiver of it.

If you have any question about these Terms, an order, a delivery or a refund, please contact us. You can use the form on our Contact Us page, or reach us using the details below.

• Business: AVYRA Foods
• Address: KH. No. 619/21, Chattarpur, New Delhi, Delhi - 110074
• Email: [email protected]
• Grievance Officer: [name and designation]

In line with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge a complaint within 48 hours and aim to resolve it within one month of receiving it.